Contact Information

If you need to get in touch, then please use one of the following methods to contact our team. During working hours, we aim to reply to our online form within 60 minutes.

Before You Contact us, Please Check the Following

Most questions relate to lost passwords or being able to log into your account after purchasing one of our products. Please check the following first.

• Before contacting us, please read our frequently asked questions.
• Read about Teneric and founder Peter Hale here.

Our mailing address

Teneric Ltd.,
70 Hyperion Rd,
Stourton,
Stourbridge,
West Midlands.
DY7 6SB.

Call us

Telephone our customer support team on 0845 170 5500 for all queries. Our lines are open Monday to Friday 9am to 5.30pm, Saturday 9am to 4pm and closed on Sunday. You’re welcome to leave a message outside of these hours.

Use our enquiry form: