Business start-up resources

Market Research Methods

Research studyIt can be hard to obtain facts and figures about your market because the data simply doesn't exist or is expensive to obtain.

You can uncover essential information about your potential customers if you structure your analysis correctly.

If you can't obtain published data, then options exist to conduct surveys and questionnaires to expand your proprietary data set.

Why use Market Research?

Understanding whether the markets you're entering are trending downwards or unprofitable is essential information to uncover. Understanding your target customer requirements and if these are changing over time helps shape decision making and communications strategies. The main reasons for undertaking research are:

  • Understanding if markets are declining or increasing in value.
  • Highlighting customer specific needs and requirements.
  • Discovering additional niche opportunities.
  • Analysing competitor information and strategies.
  • You should be able to obtain key financial data such as pricing, unit costs, profits, product margins and general trends.

Understanding market trends means getting the details of customer buying decisions. Market conditions change due to demand or economic factors and introducing known facts within your company helps target investment correctly.

Segmentation

With markets being composed only of customers, many organisations split groups of customers into segments. Segmentation can be useful as each unique group is different in many ways even though you're selling the same product or service.

  • Different decision makers and end users.
  • Higher volume customers may require pricing discounts or added value services.
  • Ad hoc users may demand more of your time.
  • Selling functions within your organisation can target separately. For example Telesales to ad hoc users or Account Managers for Corporate Accounts.

The needs of your customer could also vary. Basic segmentation starts with a broad definition of the analysis and diversification generated from research results. Most organisations involved in market segmentation usually have three or four key sectors.

Definition

The definition of market research is: "The process of obtaining information about customer needs and habits and interpreting the results to support strategic decisions in a business environment."

Obtaining the Data

Data secured with padlockPutting theories into practice requires an understanding of reports that are publically available. Not all will be readily available in the format you require.

General statistics about the UK economy are published by the Office of National Statistic for free.

Here are examples of the type of publically available material for every industry.

Investor Relations

All major companies in the UK have an investor relations department. They publish detailed annual reports to their shareholders online. These reports often contain invaluable snippets of information on internal performance and market trends.

Press Releases

Large organisations submit press releases on a regular basis of new services launching from their company. These often contain interesting facts and figures together with research they have undertaken into their customer requirements.

Market reports

Many independent organisations have monthly, quarterly or yearly monitors for the industry concerned. Although these reports are expensive, the key findings are often published online. News organisations present these reports with further analysis providing additional insights into the data.

Trade Organisations

Every industry has a trade organisation that acts on behalf of their members. By joining, you'll get access to their research data.

Other Reports

Some smaller companies may also publish their data. National newspapers and online news portals have journalists investigating various news stories. Try searching online for "market profits" or "market growth", substituting "market" for your industry, to see what's available.

Proprietary Research

If there's limited information available or you want to compliment your findings, then consider undertaking your own research. Conducting a survey through questionnaires can build or confirm a hypothesis you may already have. Conducting effective surveys is an art and requires careful thinking and expert knowledge.

Current Research and Trends

Although some reports you obtain may be some years old, you're looking for overall trends over time. The data is providing you with a framework of essential information to hone strategies, and it's worth spending time researching the market for the best information.